For feedback, comments and any question please click here to contact us

 

How do I pay for my order?

You can make payment by credit card, bank deposit, or cheque. All credit cards payments are made through Paymate, a New Zealand payment gateway. We do not see or keep any payment information. Payment choices can be made as you progress through the shopping cart. Bank deposit and cheque details will be sent to you after you have made your order by email.

We will be adding layby and WINZ quote options soon.

How is my order shipped?

We ship throughout New Zealand - mainland, North, and South Islands. For information on New Zealand Islands including Stewart Island, Chatham Island, Waiheke Island, Great Barrier Island, and Matakana Island please contact us for shipping prices before you make an order. We can set up a shipping price for your order and area.

We ship all items through Pass the Parcel NZ http://www.passtheparcel.co.nz/  

All items are sent in courier satchels or boxes depending on the size and weight of the items. All items will be couriered with your name address and phone number for added security.

How long will my order take to arrive? 

All weighted items 5-10 working days 
All custom orders 5-15 working days
All other items 3-5 working days
If you are ordering a very large order or multiple weighted items these times may vary.

To make an inquiry Click Here

How do i requested a return and refund?

Our goal at Love Calm Learn is to provide you with the highest quality products and resources at the best possible prices and we want you to be 100% satisfied with your purchase.

We try to stock the highest quality products available but recognize that sometimes a product you have purchased may not work as expected, have a fault or be defective in some way. In the first instance we recommend that you Contact Us as we can offer immediate advice to resolve the problem. If we cannot easily resolve the problem then we will provide instructions for return of the item back to us. The items must be returned to us within 30 days and must be an in unused condition with all the packaging. 

Do you have safety guidelines for Calm Kiwi products? 

  • Should be used under the supervision of an adult
  • Should NEVER be used as a restraint or punishment
  • Are not recommended for children under 3 years of age
  • Should not cover the face or head
  • Should be used with the direction and advice of your healthcare professional or therapist
  • Read and follow all safety guidelines that come with products before use

How do you protect my personal information?

At Love Calm learn, we are committed to protecting your privacy at all times. The personal information you provide when creating an account with us, may be stored on servers located with our hosting provider. Our agreements with them protect the information that we collect from any unauthorised use.

How do you protect my credit card information?

All electronic credit card information is encrypted.. Credit card information will not be shared with any third party apart from the payment facilitator at the time the transaction is processed. Love Calm learn does not have access to or store any credit card details.

Can I get a quote for WINZ?

Love calm Learn is currently working with WINZ to provide quotes. If you have a Community Services Card and receive a Disability Allowance, you may be eligible to receive your items funded by WINZ.
Please contact us for more 
information.

Do you have a retail store? Can I pick up my order?

We offer a catalog and online shopping but no retail storefront. We have found that our customers appreciate the convenience of shopping at home or work. Purchases can be made online, by phone, or by mail.

I can't find an item to suit my needs or I need a customised item.

Do you need a weighted product with a different weight distribution, weight or design? 
Would you like to order using a custom fabric,. character-themed, textured, organic fabric or fabric you have purchased.?
Would you would like to add a school badge, logo or name to an item?
Do you need a custom schedule for school or social story for event or new situation?
Would you like customised PECS or flash cards including photos?

If you can’t find an item to suit your needs or need a more customized item please contact us here.

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